Consultant, Midrand

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally‑led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Introduction EasyRoster is seeking an experienced Consultant to provide functional and technical support, conduct training sessions and consultations to EasyRoster customers.

Primary Responsibilities for the Role Customer Training, Delivery&Adoption

Analyse customer feedback after training sessions and track engagement rates and product usage statistics.

Ensure the full utilisation of purchased products, as well as significantly improve the overallclient experience with our software.

Maintain a high level of collaboration with other teams to ensure a consistent, positive userexperience across all touchpoints.

Provide functional and technical support to existing customers.

Education, Desired Skills and Experience Requirements

Completed matric.

Knowledge of EasyRoster would be an advantage.

Knowledge of the Security industry would be a distinct advantage.

Previous experience of training people would be a distinct advantage.

Previous experience of software application support would be a distinct advantage.

Very strong verbal and written communication skills.

Strong presentation skills, with the ability to engage both technical and non‑technical audiences.

High level of professionalism.

Well‑developed problem‑solving skills.

Mature individual with high level of emotional intelligence.

Proven ability to excel under pressure in a very busy environment.

Problem‑solving and analytical skills.

Good knowledge on the Microsoft Windows environment.

Excellent people skills to interact with staff, colleagues and cross‑functional teams, and thirdparties.

The preferred candidate must have their own transport and be willing to travel, both locally andinternationally, if required.

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