Senior IT Manager, Midrand

Senior IT Manager

Role Overview

The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company’s corporate, commercial, and operational functions. This role has full accountability for: Enterprise applications IT infrastructure and cloud platforms Data governance CybersecurityIT service delivery The role is strictly focused on corporate and enterprise systems, operating independently from network and core Telco infrastructure domains. Core Systems Landscape

The role will have direct ownership of the following platforms: ServiceNow (ITSM, workflow automation, service management) Google Workspace (collaboration, email, identity) Microsoft Azure (infrastructure, compute, identity, security) Sage 300 (finance, procurement, reporting) Key Responsibilities

IT Strategy&Governance

Define and execute a 3–5 year enterprise IT strategy Align IT roadmap with corporate and commercial objectives Establish governance frameworks aligned to ISO, ITIL, and best practice standards Act as the custodian of enterprise architecture and standards

Enterprise Applications&Integration

Own the end-to-end lifecycle of all enterprise applications Ensure tight integration between:

ITSM / workflow platforms (ServiceNow) ERP systems (Sage 300) Collaboration and identity platforms (Google Workspace) Cloud data and application platforms (Azure)

Drive automation and digitisation of business processes Ensure data consistency and integrity across systems

Cloud&Infrastructure (Azure-Centric)

Architect and manage enterprise workloads on Azure:

Virtual machines and application hosting Identity and access (Entra ID) Secure connectivity and services

Ensure high availability, resilience, and disaster recovery capability Optimise cloud cost, performance, and scalability

IT Operations&Service Delivery

Own enterprise IT service delivery across all business units Establish and maintain:

SLAs / OLAs Incident, problem, and change management processes (via ServiceNow)

Ensure consistent, reliable end-user experience Oversee collaboration tools, endpoints, and user support services

Cybersecurity&Risk Management

Define and enforce enterprise cybersecurity strategy:

Identity and access management Endpoint and cloud security Data protection and governance

Ensure compliance with:

POPIA Internal security policies Industry best practices (ISO 27001 aligned)

Lead incident response and ongoing risk management

Data&Analytics

Establish enterprise-wide data governance frameworks Enable reporting and analytics across:

Financial performance Operational efficiency Customer and service metrics

Leverage Azure for:

Data platforms and warehousing Business intelligence and reporting

Ensure a single source of truth across systems

Vendor&Commercial Management

Manage key technology vendors and partners:

Microsoft (Azure) Google (Workspace) ServiceNow Sage ecosystem partners

Negotiate contracts and optimise licensing models Ensure vendor accountability against SLAs and deliverables

Financial Management

Own enterprise IT budgets (CAPEX&OPEX) Drive cost optimisation across:

Cloud usage Licensing Support and services

Provide ROI-based justification for all major IT investments

Leadership&Organisation

Build and lead a high-performing enterprise IT function Define team structure across:

Applications Infrastructure&cloud Security Service management

Drive a culture of:

Automation Accountability Continuous improvement

Key Interfaces

CTO– Alignment on integration and security points with operational systems COO – Business process enablement and operational tooling CFO – ERP systems, financial reporting, and cost governance Business Units – Enterprise tooling and process digitisation Minimum Requirements

Experience

10+ years in IT / enterprise systems leadership Experience in mid-sized enterprise or technology-driven environments Proven track record managing multi-platform enterprise ecosystems Technical Competencies

Strong experience with: Microsoft Azure architecture and operations ServiceNow (ITSM and workflow automation) Google Workspace administration and security Sage 300 or equivalent ERP systems Understanding of: API integration and middleware Identity management (SSO, IAM) Cybersecurity frameworksLeadership&Business Skills

Strong executive communication skills Ability to translate technical strategy into business outcomes Experience managing budgets and vendors Strategic thinker with strong execution capability Preferred Qualifications

Degree in IT, Computer Science, or Engineering Certifications (advantageous): Azure Architect / Administrator ITIL CISSP or equivalent security certifications Success Measures

High availability and reliability of enterprise systems Measurable reduction in operational cost through optimisation Strong security posture with minimal incidents Seamless integration across enterprise platforms Improved business efficiency through automation and digitisation Position Summary

This role ensures that enterprise systems function as a strategic business enabler, delivering efficiency, control, and scalability across all corporate functions—independent of network and telecom infrastructure domains.

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