IT Administrator, Midrand

Job Description At Pragma, we provide the opportunity for individuals to enjoy their working lives as much as their home lives. We foster a team environment in which each individual is recognised, valued, and developed to support our company strategy. We encourage people with disabilities and from diverse backgrounds to apply.

You will enjoy working in a fast-paced environment where IT is seen as a competitive advantage. You will get exposure and experience with a wide variety of applications and systems. You will have opportunities to attend both internal and external training courses in order to develop your career. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.

Minimum Requirements

A A+/N+/M365 Certified Administrator or equivalent qualification.

A minimum of 2 years’ experience in an IT Administrator role.

A minimum of 2 years’ experience with installing and supporting Office 365.

A minimum of 2 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices.

Installing and supporting desktop operating systems.

Installing and supporting Office 365 applications.

Experience with ticketing systems and work scheduling.

Basic understanding of financial control.

Ability to work accurately.

Ability to prioritise and work under pressure.

Own vehicle is advantageous

Duties&Responsibilities

Administers the service request queue and IT mailbox.

Resolves service requests according to SLA.

Assists with monitoring and remediating endpoint-related security threats.

Administering and Supporting Microsoft AD and/or Entra ID.

Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.

Installing and supporting desktop Operating Systems.

Installing and supporting Office 365 applications.

Troubleshoot basic networking problems.

Installing and supporting voice applications.

Creates/amends/deletes user accounts in all systems.

Supports Video Conferencing and biometric access control equipment.

Processes invoices for payment.

Manage and coordinate repair activities with external vendors.

Attends meetings and updates documentation accurately when required.

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