Aftersales Specialist / Aftersales Support, Midrand

Job Summary

We are looking for an Aftersales Specialist to support customers in the C&I energy sector by handling technical queries, product issues, warranty matters, and service coordination. The ideal candidate should have relevant aftersales/technical support experience in solar, inverter, battery, or electrical products, preferably within the C&I market. Key Responsibilities

Handle customer aftersales queries and technical support requests Coordinate troubleshooting, warranty claims, repairs, and replacements Support customers, distributors, EPCs, and installers with product-related issues Liaise with internal technical teams and external service partners Maintain accurate records of customer cases and resolutionsProvide product usage guidance and aftersales communication Assist with service reporting and response time management Ensure high customer satisfaction and timely issue resolution Minimum Requirements

Diploma / Degree in Electrical Engineering, Renewable Energy, Technical Support, or related field 2+ years of aftersales, technical support, or service coordination experience Experience in solar, inverter, battery, or electrical products Good technical problem‑solving ability Strong communication and customer service skillsProficient in Microsoft Office and reporting tools Own transportation&drivers license Preferred

Experience supporting C&I customers, EPCs, or installers Understanding of warranty procedures and field service coordination Experience in a multinational working environment

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