Service / Workshop / Aftersales Manager, Midrand

About the job Service / Workshop / Aftersales Manager Our client a high volume Dealership requires the services of a Workshop Service Manager for the Gauteng area.

The successful candidate must have experience in the below:

At least 5 years experience as a Workshop / Service Manager with a reputable brand at dealership level.

Strong Customer-Facing Skills

Skilled atmarketing andaccounting.

Must bebusiness-oriented personality

Strong Written and Verbal Communication

Knowledge of factory standards and audits

Creative Problem-Solving

Technical / Mechanicalaptitude

Strong knowledge of workshop

Duties

Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability

Ensure delivery of customers vehicles on time

Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics

Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed

Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals

Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale

Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

Salary: Basic R 40 000 - R 50 000 monthly (Negotiable) + Benefits

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