Innovations Support Partner / QAM, Midrand

Duties&Responsibilities System Setup&Planning

Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.

Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

Lead the end-to-end project management of QR code deployment for Time and Task systems.

Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training&Change Enablement

Design and deliver on-site and remote training sessions for operational teams.

Develop user-friendly training materials and guides to support adoption.

Provide hands‑on support during rollout phases to build user confidence and ensure smooth transitions.

Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.

Ensure consistent and correct system usage aligned with reporting and operational requirements.

Validate that system outputs and reports meet business expectations.

Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.

Actively contribute to the Cleaning Operations Innovations Team/Framework.

ISO 9001, 14001, 45001 (beneficial)

Innovation&Systems Implementation

Support rollout of innovations (Time&Task systems, QR applications, digital tools)

Assist with system setup, configuration, and planning

Coordinate with IT and innovation teams

Deploy and manage QR code implementation across sites

Ensure systems are used optimally and aligned with operational requirements

Stakeholder&Client Engagement

Build strong relationships with internal teams and clients

Act as a trusted advisor on quality and innovation matters

Provide feedback, coaching, and performance guidance

Influence adoption of new processes and systems

Maintain professional communication with all stakeholders

Quality Management&Compliance

Implement and maintain regional Quality Management Systems

Ensure compliance with ISO standards, TCHS“5 Steps to Excellence,” and client requirements (e.g. COHASA, audits)

Conduct and manage internal audits and ensure corrective actions are implemented

Monitor non-conformance and drive continuous improvement

Maintain quality documentation, records, and reporting systems

Assess customer satisfaction through surveys, audits, and feedback

Improve client quality scores (e.g. patient satisfaction metrics)

Skills and Competencies

Proven experience in technology adoption and system implementation, ideally within cleaning or facilities management environments.

Strong training, coaching, and troubleshooting capabilities at an operational level.

Familiarity with the dynamics of cleaning services and supporting Contract Managers.

Technologically adept, though not necessarily holding a formal tech qualification.

Self‑motivated and capable of working independently while collaborating with central teams and site leadership.

Initiative&Accountability: Proactively drives projects and takes ownership of outcomes.

Leadership&Influence: Inspires and empowers others, sets clear expectations, and leads by example.

Communication&Persuasion: Effectively communicates, negotiates, and influences stakeholders.

Collaboration&Empathy: Builds strong relationships, listens actively, and fosters team cohesion.

Tsebo Values Alignment

Integrity: Acts with honesty and transparency in all innovation initiatives.

Enterprising: Champions new technologies and contributes to organisational growth.

Caring: Provides empathetic support and training to operational teams.

Diligence: Ensures high‑quality execution and continuous improvement of systems and processes.

Qualifications

Matric

Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).

Required: Demonstrated experience in system implementation and technology adoption in operational environments.

Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

Industry: Cleaning services or facilities management.

Role Background: Technology implementation and operational support.

Experience: 3–5 years in a similar role.

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