Outbound Customer Service Agent, Amanzimtoti

Key Responsibilities: Maintain and update shipment schedules Manage and monitor bookings with shipping lines Process bookings and issue confirmations to customers Follow up on quotations Clear internal Sentry (latency) reports Conduct strategic container planning Handle hazardous cargo applications and documentation Issue transport and packing instructions to warehouse and transporters Send empty depot releases to shipping lines prior to container collection Ensure receipt of all required shipping documentation (shipping instructions, bill of entry, commercial invoice, packing list, fumigation certificate) Process shipping line instructions Prepare trade documents  Invoice customers and process creditor invoices Submit RCG to SARS Print, stamp, and release bills for customer collection Process cargo dues and acquittals with shipping lines Cost, close, and post shipment files Issue telex releases in line with SOP Assist with training of staff members Requirements: Matric (Grade 12) Relevant tertiary qualification (advantageous) Computer literate (Microsoft Office) Proven experience in shipping / logistics environment Strong attention to detail and accuracy Excellent time management and organisational skills Ability to work under pressure in a fast-paced environment Strong initiative and sense of urgency