Asset and Configuration Manager, Harmony

Role Responsibilities

Strategic&Governance Responsibilities: Define, agree, and maintain the organization’s combined Asset&Configuration Management approach. Ensure integration of ITAM and CM into value streams, governance structures, and supplier operations. Align asset and configuration practices with procurement processes. Configuration Management Responsibilities: Maintain and enhance the CI model. Manage the lifecycle of each CI, including procurement‑originating items. Maintain an accurate, up‑to‑date CMDB/AMDB. Perform configuration audits and reconciliation.Asset Management Responsibilities: Analyse stakeholder requirements and asset risks. Track assets from procurement through deployment, maintenance, and retirement. Ensure compliance with software licensing and optimise asset utilisation. Delivery Responsibilities

Improve service to customers CMBD by minimising business disruption caused by inaccurate or inadequate configuration information. Provide accurate information on configuration items and their documentation. Enable client to have sight of the current status and history of all defined CIs it uses. Provide and maintain an accurate and up‑to‑date pictorial end‑to‑end view of the configuration of the services provided to (or on) the client’s estate. Ensure the client does not breach software licence terms and conditions. Ensure the client maximises its use of hardware assets. Comply with the client’s asset management strategy.Key Performance Indicators

Frequency of updates Downtime metrics Average number of errors Rework metrics Frequency of changing files Root cause for late delivery Skills&Competencies

Ability to track end‑of‑life and retired CI's Manage service providers to record and expose all attributes of CI's throughout the product or service lifecycle Able to conduct audits on configuration items Ability to consult the CAB on required changes Able to work closely with the PMO in infrastructure projectsAble to work closely with the Procurement team to align the capturing to their processes Person Requirements

4-6 years’ experience as Asset and/or Configuration Manager Obtain good knowledge of the organization, its resources and available information Good understanding of the service configuration management practice and its role in the SIAM Good understanding of stakeholder requirements, service configuration management methods and tools, available sources of information, and means of automationLeadership and communication skills Good understanding of the agreed approach Previous experience on ManageEngine products Qualifications

Grade 12, but tertiary qualification preferred ITIL Foundation qualification Strong Excel Skills Technical qualifications would be beneficial Additional Skills / Attributes

Good understanding of IT infrastructure Self‑motivated with the ability to work unsupervised Attention to detail Punctuality Excellent verbal and written communication skills Strong problem‑solving skills Possess proficient analytical and decision‑making skills Demonstrated capacity for gathering and scrutinising data to identifyissues, opportunities, and patternsProficient relationship building skills– predict customer behaviour and respond accordingly A strong service‑oriented (‘can‑do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations Good communicator with the customer environmentAble to operate as a good team player Drive and energy

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