Assistant Manager (Internal Applications Only), Ingwavuma

Assistant Manager (Internal Applications Only) About the job Assistant Manager (Internal Applications Only) Description: Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy

Requirement: Grade 12 with at least 2 (two) years retail management experience

Valid Drivers license

Valid ID or valid work permit (local)

Must have strong accounting skills

Must be able to work under pressure

Must be computer literate (Basic computer literacy)

Must have strong leadership skills

Must have strong administrative skills

Must have own transport and cell phone

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation

Must have strong Human Resources skills

Key Performance Area: Strategic Management

Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time

Grow and Protect Market Share

Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan

Assist the Store Manager to achieve sales budgets and growth objectives by Category

Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)

Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency

Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market

Customer Service

Assist the Store Manager with implementing and monitoring the Customer Service strategy

Assist the Store Manager to maintain Customer Audits above 95%

Assist the Store Manager with a reliable, prompt Customer Delivery Service

Assist the Store Manager to grow and maintain VIC client base

Assist the Store Manager to achieve Transaction budgets

Assist the Store Manager to recommend Range improvements to suite the market

Assist the Store Manager to take action on Customer Surveys (implement action plans when required)

Asset Control: Stock

Assist the Store Manager to manage and control shrinkage within the Store

Assist the Store Manager to manage the PIC process

Assist the Store Manager to manage Wall to wall Stock take

Assist the Store Manager to manage and control stock movement inside the store

End Control

IBT’s

Customer Returns

Receiving

Assist the Store Manager to analyze security requirements and implement changes.

Assist the Store Manager to manage and maintain physical measures

Asset Control: Cash

Assist the Store Manager to manage Debtors and RD Cheques within the Store

Assist the Store Manager to manage Petty Cash

Assist the Store Manager to manage daily Banking

Assist the Store Manager to manage Shorts and overs

Assist the Store Manager to manage Cheques and Credit Cards

Asset Control: Fixed Assets

Assist the Store Manager to maintenance and protection of racking and displays

Assist the Store Manager to maintenance and protection of signage (internal&external)

Assist the Store Manager to maintenance of forklift and generator

Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems

Assist the Store Manager to maintenance and protection of the Safe

Human Resource Management

Assist the Store Manager to recruit and Induct all Employees

Assist the Store Manager to ensure Training&Development are in place for the Store

Assist the Store Manager to ensure Succession Planning&Career pathing is in place within the Store

Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks

Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee

Assist the Store Manager to manage Employee Relations

Store Safety (OHSA) Standards

Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

Ensure Checklists complete

Appointment of Safety Reps as per OHSA Act

Assist the Store Manager to record all incidents

Store Trading Standards

Assist the Store Manager to maintain Housekeeping standards

Assist the Store Manager to manage Merchandising standards

Assist the Store Manager to implement and maintain the correct Planograms

Assist the Store Manager to maintain Yard and Parking Areas

Profitability

Assist the Store Manager to achieve operating income budget

Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets

CB Way

Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)

Assist the Store Manager to implement and maintain controls and disciplines

Assist the Store Manager to implement Corrective Action Plans where necessary

Leadership

Takes the lead.

Inspires others.

Takes responsibility.

Gives employees their own responsibilities.

Stimulates and uses input from others.

Shows appreciation for good performance.

Results oriented

Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.

Makes an effort to achieve objectives.

Has a clear goal in mind.

Looks for a solution when achieving the objective becomes threatened.

Finishes the job in time

Planning

Ensures that the necessary means to perform the job are available on time.

Puts matters in an efficient order when planning.

Makes the plan understandable for everyone involved.

Makes, and maintains a realistic plan.

Sets priorities

Delegating

When delegating, provides enough space and responsibility to be able to perform the task.

Delegates enough work to complete his/her own tasks.

When delegating, he/she clarifies what results are required at what time.

When delegating, he/she indicates to the employee why he/she in particular is asked this question.

Regularly checks the progress of delegated work.

Performing under pressure

Delivers good results under pressure.

Persists when faced with setbacks.

Continues to do the right thing under pressure, without making mistakes.

Maintains an even performance under pressure

Market orientation

Actively seeks market information.

Thinks of solutions to internal problems from the viewpoint of the organisation's market position.

Informs him/herself about the offers and activities of competitors.

Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

Creates realistic expectations.

Handles sensitive information carefully.

Shows awareness of values, indicates when boundaries crossed.

Accuracy

Works in an orderly fashion.

Ensures that matters are handled in an orderly and accurate manner from start to finish.

Prevents mistakes.

Invests energy in checking his/her work for mistakes.

Client focus

Deals with clients in a friendly manner.

Shows involvement in the client's problem.

Makes clients feel welcome.

Approaches the client's question with a can-do mentality.

Personal Developments

Is focused on self-broadening and/or gaining more in-depth knowledge.

Follows relevant training programmes and/or looks for opportunities to gain experience.

Seeks and uses opportunities for personal development.

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