System Sup(External Applications Only), Vryheid

About the Job (System Sup– External Applications Only) To manage and supervise all relevant Point of Sale (POS) transactions ensuring total customer satisfaction. Handle all cash office and banking processes and related POS administrative functions.

Requirements

Grade 12 plus 5 years related experience or minimum 10 years’ work related experience

Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

Above average numeric skills

Proven ability to provide exceptional Customer service

Proven ability to work under pressure

Must be computer literate

Previous cashier experience

Key Performance Area

Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently

Be willing to assist customers with their needs through clear and effective communication

Assist the customers with requests, queries and complaints and resolve or elevate to management

Offer fast, friendly, and efficient service to all customers

Control and ensure the availability of stationary and consumables, within the store

Cash Handling and Banking

Controlling of store floats (petty cash, till floats, change floats)

Change ordering and dispensing

Balancing and recording of petty cash expenses and vouchers in the petty cash ledger

Processing back office transactions and cashing up of cashiers and the back office till (e.g. bulk deposits, special deposits, charge cards, loyalty cards, and returns)

Ensure that all returns are valid and done correctly

Cash clearance to be actioned and queries resolved

Ensure pick‑ups are done timely

Carry out end‑of‑day sessions on all POS terminals

Daily cash up of all POS terminals including the back office terminal

Ensure second cashbuild designated employee to be present with CIT money collection

Ensure daily takings are collected by the CIT company

Ready for Business

Ensure ready‑for‑business processes implemented

Ensure the cashiers maintain their area of responsibility

Ensure the cash office is neat and tidy at all times

Only cash‑office related documentation within the cash office and that all documentation is filed neatly and all filing is up to date

People Management

Ensure that all cashiers are present and available in their area of responsibility in order to assist customers and perform all other responsibilities

Ensure cashiers have a trained backup available

Ensure cashiers execute their daily duties (ready for business and beyond my control checklists)

Ensure scheduling of subordinates is done on time

Take responsibility of product knowledge training to cashiers as per store manager agreement

Scheduling and supervising of all POS employees (leave, time off, day off)

Monitor and evaluate performance of subordinates

Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

Ensure that safety standards are adhered to

Security Awareness

Be aware of any suspicious people and/or activities in the store and outside

Password security

Ensure that the cash office is secured

Ensure that the cash office door is always locked when pick‑ups, cash‑ups and cash in transit (CIT) collections are done

Ensure till pick‑ups are done within the set parameters

No unauthorised persons allowed in the cash office

Safe keys are locked away and in safe custody

No rations, stock, and unrelated documentation kept in the cash office

Values Integrity

Comply with generally accepted standards in activities related to the position

Keep promises

Create realistic expectations

Be sincere

Handle sensitive information carefully

Show awareness of values, indicate when boundaries are crossed

Accuracy

Effectively handle detailed information and consistently attend to details

Work in an orderly fashion

Ensure matters are handled in an orderly and accurate manner from start to finish

Prevent mistakes

Invest energy in checking work for mistakes

Client Focus

Identify and actively respond to clients’ wishes and needs

Deal with clients in a friendly manner

Show involvement in the client’s problem

Make clients feel welcome

Approach the client’s question with a can‑do mentality

Personal Development

Be aware of one’s own strengths and weaknesses and consciously work on personal development

Be focused on self‑broadening and/or gaining more in-depth knowledge

Follow relevant training programmes and/or look for opportunities to gain experience

Seek and use opportunities for personal development

Ask for feedback to learn

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