System Supervisor (External Applications Only), Vryheid

Description About the job System Supervisor (External Applications Only)

Requirements

Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience

Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

Above average numeric skills

Proven ability to provide exceptional Customer service

Proven ability to work under pressure

Must be computer literate

Previous Cashier experience

Key Performance Area

Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.

Be willing to assist Customers with their needs through clear and effective communication

Assist the Customers with requests, queries and complaints and resolve or elevate to management

Offer fast, friendly, and efficient service to all Customers

Control and ensure the availability of stationary and consumables, within the Store

Cash Handling and Banking

Controlling of Store floats (Petty Cash, Till Floats, Change Floats)

Change ordering and dispensing

Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger

Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)

Ensure that all returns are valid and done correctly

Cash Clearance to be actioned and queries to be resolved

Ensure pick-ups are done timely

Carry out End of Day sessions on all Point of Sale (POS) terminals

Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal

Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection

Ensure daily takings are collected by the Cash in Transit (CIT) Company.

Ready for Business

Ensure Ready for Business processes implemented

Ensure the Cashiers maintain their area of responsibility

Ensure the Cash Office is neat and tidy at all times

Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date

People Management

Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.

Ensure Cashiers have a trained backup available

Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).

Ensure scheduling of subordinates is done on time

Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement

Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)

Monitor and evaluate performance of subordinates

Ensure all cashiers comply with the company dress code

Safety (OHSA) Requirements

Ensure that safety standards are adhered to.

Security Awareness

Be aware of any suspicious people and / or activities. In the Store and outside.

Password security

Ensure that the Cash Office is secured

Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done

Ensure Till Pick up’s are done within the set parameters

No unauthorised persons allowed in the Cash Office

Safe keys are locked away and in safe custody

No Rations, stock, and unrelated documentation to be kept in the Cash Office.

Values Integrity

Complying with generally accepted standards in activities related to the position.

keeps promises.

creates realistic expectations.

is sincere.handles sensitive information carefully.

shows awareness of values, indicates when boundaries are crossed.

Accuracy

Effectively handling detailed information and being consistently attentive to details.

Works in an orderly fashion.

Ensures that matters are handled in an orderly and accurate manner from start to finish.

Prevents mistakes.

Invests energy in checking his/her work for mistakes.

Client focus

Identifying and actively responding to clients' wishes and needs.

Deals with clients in a friendly manner.

Shows involvement in the client's problem.

Makes clients feel welcome.

Approaches the client's question with a can-do mentality

Personal development

Being aware of one's own strengths and weaknesses: consciously working on personal development.

Is focused on self-broadening and/or gaining more in-depth knowledge.

Follows relevant training programmes and/or looks for opportunities to gain experience.

Seeks and uses opportunities for personal development.

Asks for feedback in order to learn

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