Branch Manager - Kriel Mall, Emalahleni

Who are we? Sanlam Developing Markets (SDM) is a wholly‑owned subsidiary of Sanlam Life Limited and is one of the top financial services providers in the South African market, particularly focused on the entry‑level and emerging middle market. SDM offers a broad range of simple, affordable financial solutions such as funeral insurance, savings for education, life cover and personal accident plans. The business is managed within the Sanlam Group Governance Policy under the SA Retail Mass cluster, part of the Sanlam Life and Savings cluster, focusing on retail products and group schemes.

What will you do?

Grow the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.

Guide, integrate, and standardise the activities, goals and objectives of Sales Consultants in the branch in line with the strategy.

Lead a service‑delivery culture and ecosystem within and outside the branch to enable an optimal client experience.

Assume responsibility for the day‑to‑day maintenance and management of the retail branch, including strategy development and business planning.

Ensure retail branch sales delivery and establish a service culture.

Ensure compliance, quality and risk management.

Manage operational people practices for direct reports, in collaboration with HR (talent management, performance management, individual development, grievance resolution, leave allocation, capacity management, etc.).

Plan and report monthly sales and service activities.

Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics to build and maintain relationships.

Education And Experience

Matric (Grade 12).

RE1 and RE5 qualifications.

120 Wealth Management credits or a tertiary qualification recognised by the FSCA.

Class of Business accreditation (annual).

Compliance with ongoing CPD cycles.

Minimum 5 years of recent industry experience, with at least 3 years in a leadership role.

Service management experience is essential.

Insurance sales experience.

Credit and lending experience.

Knowledge, Skills And Competencies

Sales tactics and approaches.

Stakeholder engagement and management.

Customer service and engagement.

Relevant regulatory frameworks, policies and standards.

Sanlam insurance products (ideal).

People management practices and principles.

Business acumen.

Computer literacy.

Data analytics, including data visualisation.

Project management.

Critical thinking and problem‑solving skills.

Strong verbal and written communication.

Ability to lead and motivate a team.

Driven to exceed targets.

Organisational skills.

Adaptability and quick learning.

Resilience and openness to change.

Personal Attributes

Interpersonal savvy– Contributing through others.

Decision quality– Contributing through others.

Directs work– Contributing through others.

Optimises work processes– Contributing through others.

Core Competencies

Cultivates innovation– Contributing through others.

Customer focus– Contributing through others.

Drives results– Contributing through others.

Collaborates– Contributing through others.

Being resilient– Contributing through others.

Why join us?

Competitive salary and performance‑based incentives.

Comprehensive benefits package.

Opportunities for career advancement within a growing organisation.

A supportive and collaborative work environment.

Ongoing training and development programmes.

Our commitment to transformation and diversity is integral to our success; we actively pursue an inclusive, equitable workplace and abide by the Group’s Employment Equity plan and targets throughout the selection process.

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