Industrial Sales Representative, Bloemfontein

Description

Key Responsibilities Sales Reporting and Market Feedback

Implement sales initiatives aligned with the company’s industrial sales and marketing strategy.
Provide regular verbal and written feedback to the Industrial Business Manager regarding existing and new business opportunities.
Analyse customer buying patterns within the assigned geographical area to support sales growth and target achievement.
Monitor and report on technical developments and market trends relevant to industrial products.
Track competitor activity within the region and provide feedback to management.
Present recommendations and initiatives to improve sales performance and market penetration.

Sales Operations and Business Development

Identify opportunities to increase sales and grow market share.
Collaborate with Territory Team Leaders and Regional Sales Managers to optimise customer stock models and reduce stock rotations.
Determine point-of-sale material requirements for customers.
Recommend product enhancements and initiatives to improve sales potential.
Identify and pursue new business, dealer, distributor, cross-selling, and upselling opportunities.
Maintain accurate and up-to-date customer and CRM master data.
Resolve or escalate customer queries and complaints in line with company policies and procedures.
Conduct regular customer visits and maintain an effective calling cycle.

Customer Service and Relationship Management

Represent the company in meetings with customers and stakeholders.
Build and maintain strong relationships with customers, internal departments, and business partners.
Provide technical product training and updates to customers.
Support customers with marketing and promotional initiatives aligned with company strategy.
Assist customers with credit applications and opening new accounts.
Monitor customer sales performance and identify reasons for growth or decline in volumes.
Assess and manage warranty claims in accordance with company procedures.
Deliver high levels of customer service while maintaining professional integrity and alignment with company values.

Compliance and Risk Management

Ensure compliance with all company sales, operational, and warranty policies and procedures.
Identify and report operational risks or concerns to management.
Participate in regular reporting and review meetings with the Industrial Business Development Manager.
Monitor and maintain market share performance within the assigned region.
Review customer performance and adherence to agreed business objectives.
Ensure all relevant documentation and records are maintained accurately.

Financial and Cost Control

Conduct regular pricing surveys within the market and report findings to management.
Achieve sales targets in line with budget expectations.
Monitor debtors and support action plans relating to overdue accounts.
Manage operational expenses responsibly and identify opportunities to reduce unnecessary costs.
Ensure discounts are managed within approved parameters.

Minimum Requirements Qualifications