Application Support Specialist: IT Service Management, Cape Town

How does working at a University that has been ranked as the No.1 public university in Africa and is currently ranked within the top 10% of universities internationally, sound to you?

What does free education for you and seriously discounted rates for your direct family sound? Sound good? The read on!

They are looking for a Application Support Specialist: IT Service Management in Cape Town.

Annual salary, including benefits, is R547 299 to R1 066 991 per annum.

Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams?

The Enterprise Infrastructure and Services division seeks Application Support Specialist -ITSM to develop its ServiceNow based ITSM solutions through business requirement gathering, solution specification, implementation, advancing the adoption with business units and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. These roles play a critical part in ensuring that Our Client derives value from its investment in IT infrastructure and reports to a Senior Manager.

Responsibilities include:

• Solution design leveraging ITIL and ITSM frame works
• Designing, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT system and/or infrastructure service components
• Responsible for developing and implementing, systems and services through project work
• Provide technical leadership

Minimum requirements include:

• Relevant qualification at NQF level 6 and 5 years' relevant experience in enterprise ICT applications and infrastructure of which 3 years must be relevant current technical hands on experience
• Experience in designing, configuring, administering, and developing ITSM solutions
• Experience in implementing solutions leveraging the ITIL or other ITSM frameworks
• Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting
• Proven working knowledge of JavaScript, CSS and HTML

Required non-technical skills include:

• Ability to prioritize and manage work under pressure
• Excellent written and spoken communication skills
• A strong customer service ethic
• Ability to work as part of a team
• Business requirement, system analysis and problem-solving ability

The following technical skills and competencies are advantageous:

• Working knowledge of authentication and authorization technologies and protocols e.g. Single Sign-on/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth
• Working knowledge of operating systems at advanced administration level: Linux and/or Windows
• Working knowledge of virtual hosting environments e.g. VMWare, HyperV, Citrix etc.
• Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
• Working knowledge of report writing and data analysis
• Certification in one or more of the following; ITIL, ServiceNow, SolarWinds ServiceDesk, BMC Remedy etc.