Medical Customer Support Consultant – Chat Support Specialist, Cape Town

Join a team where empathy, professionalism, and customer care truly matter.

We are looking for experienced Customer Support Consultants with a strong background in live chat support to join our fast-paced medical services environment. This opportunity is ideal for individuals who are passionate about helping people, confident in handling customer queries professionally, and thrive in a performance-driven culture operating on UK hours.

If you are calm under pressure, solutions-focused, and committed to delivering exceptional customer experiences — we would love to hear from you.

• Deliver exceptional customer service within a medical support environment
  
• Assist customers via live chat and multiple communication channels
  
• Provide accurate, clear, and professional information at all times
  
• Resolve customer concerns efficiently while maintaining empathy and care
  
• Escalate complex queries in line with internal procedures and compliance standards
  
• Consistently achieve quality assurance and service delivery targets
  

• Matric / Grade 12 (essential)
  
• Minimum 3 years’ contact centre experience
  
• Proven live chat support experience (non-negotiable)
  
• Excellent written and verbal communication skills
  
• Strong attention to detail and problem-solving ability
  
• Customer-focused with a compassionate and professional approach
  
• Willingness to work rotational shifts between 09:00 and 24:00 (UK hours)
  

• The opportunity to make a meaningful impact within a medical support environment
  
• A supportive, collaborative, and high-performance team culture
  
• Modern offices based at Wynberg Mews
  
• Career growth and long-term development opportunities
  
• Exposure to an internationally aligned customer experience environment
  

Ready to take the next step in your customer support career? Apply now and become part of a team that values excellence, empathy, and service.