Senior Customer Service Representative – Nights Cape Town, …

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in South Africa says it all!

What You’ll Do
You are that person that everyone comes to for advice. You have excelled working in empathetic, people-service industries like hospitality, healthcare, or non-profits. You have a passion for helping others and giving them peace of mind. This position (more than a job... it's a calling) is the one for you as you’ll have ownership over resolving escalated or complex calls from people who need your support. You can make a difference in their lives, helping them with their crucial healthcare questions and concerns. 

During a Typical Day, You’ll

Be answering answer incoming communications with sincere empathy from customers on diagnostic imaging, life care solutions, surgical or biomedical servicesConduct research to provide answers for customers to resolve their issuesWorking hours that are designed to support USA customers. Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

High school diploma or NQF Level 4A high degree of patience and empathy with a strong desire to make a difference in the lives of othersAttentive listener with the ability to display understanding, sincere compassion and empathy towards customers while addressing their concernsYou lead by example and work with your team to contribute to the overall success of your client programA solution-oriented mindset to ensure happy customersAbility to quickly learn new concepts and technologies, and proficient in using computer software and tools to support various tasks

What You Can Expect 

Transport provided in line with company and client requirementsLeadership supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesVisit for more information.

A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.