Medical Customer Support Consultant – Chat Support Specialist, Cape Town

Job Description

Join a team where empathy, professionalism, and customer care truly matter.

We are looking for experienced Customer Support Consultants with a strong background in live chat support to join our fast-paced medical services environment. This opportunity is ideal for individuals who are passionate about helping people, confident in handling customer queries professionally, and thrive in a performance-driven culture operating on UK hours.

If you are calm under pressure, solutions-focused, and committed to delivering exceptional customer experiences — we would love to hear from you.

Key Responsibilities

• Deliver exceptional customer service within a medical support environment
  
• Assist customers via live chat and multiple communication channels
  
• Provide accurate, clear, and professional information at all times
  
• Resolve customer concerns efficiently while maintaining empathy and care
  
• Escalate complex queries in line with internal procedures and compliance standards
  
• Consistently achieve quality assurance and service delivery targets
  

RequirementsMinimum Requirements

• Matric / Grade 12 (essential)
  
• Minimum 3 years’ contact centre experience
  
• Proven live chat support experience (non-negotiable)
  
• Excellent written and verbal communication skills
  
• Strong attention to detail and problem-solving ability
  
• Customer-focused with a compassionate and professional approach
  
• Willingness to work rotational shifts between 09:00 and 24:00 (UK hours)
  

BenefitsWhat We Offer

• The opportunity to make a meaningful impact within a medical support environment
  
• A supportive, collaborative, and high-performance team culture
  
• Modern offices based at Wynberg Mews
  
• Career growth and long-term development opportunities
  
• Exposure to an internationally aligned customer experience environment
  

Ready to take the next step in your customer support career? Apply now and become part of a team that values excellence, empathy, and service.

Requirements
Grade 12 Certificate with English and Mathematics/Mathematical Literacy. Minimum 3+ years proven Team Leader experience in a contact center (BPO) environment. Experience within the Healthcare, Medical, Pharmacy, or Patient Support sectors is advantageous. Tertiary qualification in a related field (advantageous). Strong interpersonal and communication skills with the ability to motivate diverse teams. High level of accountability, professionalism, and responsibility for team performance. Organized, analytical, and highly target-driven. Ability to prepare accurate performance reports and communicate insights to management. Strong customer focus and excellent people management skills. Ability to engage with clients three times a week on your performance South African Citizen. Own transport (advantageous). Ability to work 24/7 rotational shifts aligned with UK time zones. High proficiency in English (read, write, speak). Clear criminal record.