Technical Support Engineer (German Speaker), Cape Town

Job summary DigiCert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

What you will do

Support our German speaking customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

Project a professional company image through phone and email interactions.

Work with our Validation teams to process Lawyer Card request

Collaborate with Cross-functional teams to resolve issues and provide solutions

Recognize, document and alert supervisors of trends in customer calls

Research through Knowledge Base articles, labs and other means to resolve customer issues

Master internal tools used for timely problem resolution

Contribute to DigiCert Knowledge Base

What you will have

Professional working proficiency in German (essential)

Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience

Strong problem-solving skills

Knowledge of PKI certificates

Working knowledge of Rest API’s

Comfortable working on a computer daily and conversing over the phone and through email.

Strong oral, written and interpersonal communication skills

Detailed-oriented with excellent organization skills

Self-motivated, manage your time well, and get things done.

Team-oriented and ability to work with people from diverse backgrounds

Industry-related certificates are a plus (Security+, MSCE)

Nice to have

Excellent knowledge of Microsoft products and other applicable software or applications

#J-18808-Ljbffr