Receptionist, Cape Town

Key Outputs:

• Admission of patients into the Hospital in a timely, professional manner which includes online pre-admissions, direct admissions and/or transfers from other hospitals, etc.
• Maintenance of accurate and up-to-date patient records on the electronic system
• Verification of patient personal data upon admission and compliance with POPI Act to protect the privacy of a patient.
• Ensure that all sensitive information is managed confidentially and securely.
• Ensure that all relevant consent is obtained, explained, and signed by the patient and/or person responsible for the account.
• Verification of medical aid data using the various web applications available as per standard SOPs
• Engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Receipt of payments in the form of cash and credit cards as per standard operating procedure.
• Utilization of appropriate digital platforms and data solutions for the benefit of our business and patients (online admissions and other digital platforms)
• Monitoring of the patient waiting area/triage waiting area (trauma) and keeping patients informed of any delays in admission and/wait times.
• Maintain a professional and welcoming environment.
• Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate uniform in compliance with the uniform policy.
• Maintain and encourage effective communication and interaction within the unit, and key management/stakeholders of the hospital.