Store Manager (40HR) | Exact | Gateway - Durban

Store Manager (40HR) | Exact | Gateway - Durban Job Description Responsibilities:

Driving turnover to ensure the achievement of targets

Controlling expenses

Managing stock losses to ensure shrinkage is in line with the Company standard

People management, including recruitment, development of staff, employee relations, performance management

Executing in-store merchandising strategy and standards

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications&Exprience:

A Matric certificate.

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills:

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Negotiation&Selling

Policy&procedures

Strategic Sales Planning

Leadership

Behaviors

Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness

Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships

Customer Focus - understands, anticipates, and meets the needs and expectations of customers

Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes

Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation

Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets

Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes

Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act. Required Skills

Customer-Focused Mindset

Managing the Sales Process

Planning&Organising

Service Delivery

Verbal Communication

About Us Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that

Inspire our Customers to live their Best Lives

and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

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