Retail Sales Manager, Durban

Overview

A leading steel supplier is seeking an experienced and driven Retail Sales Manager to oversee and manage store operations. The successful candidate will be responsible for leading a high-performing retail team, driving sales growth, and ensuring efficient day-to-day branch operations.

This is a hands-on leadership role requiring strong retail management experience, technical product understanding, and the ability to operate effectively in a fast-paced industrial environment.

Key Responsibilities

Store & Team Management

• Lead, supervise, and motivate the retail team to achieve sales and operational targets
• Manage daily branch operations including staff, cashiers, stock control, and customer service
• Set rosters, allocate duties, and ensure optimal workforce efficiency
• Conduct recruitment, onboarding, training, and performance reviews
• Facilitate daily sales meetings and operational briefings
• Open and close the branch and ensure smooth daily functioning

Sales & Performance Management

• Drive sales performance to achieve and exceed targets
• Analyse sales data, identify trends, and forecast future demand
• Implement strategies to improve profitability and operational efficiency
• Ensure correct execution of promotions and pricing strategies
• Monitor competitor activity and market trends within the steel industry

Stock & Inventory Control

• Manage stock levels and ensure effective inventory control
• Oversee ordering, receiving, and stock movement processes
• Ensure accurate stock reporting and system updates
• Maintain effective merchandising and product availability

Customer Service & Operations

• Ensure high levels of customer service and satisfaction at all times
• Resolve customer queries, complaints, and escalations professionally
• Maintain compliance with health, safety, and security standards
• Conduct regular floor walks to identify operational improvements

Reporting & Business Development

• Use system data to track sales performance and support planning (Syspro)
• Provide regular reports on branch performance and key metrics
• Support local marketing initiatives and in-branch promotions
• Stay informed on industry trends and competitor activity

Minimum Requirements

• 4–5 years' experience in retail sales
• 2–3 years' proven retail management experience
• Strong experience in steel, industrial hardware, or fluid control industries (essential)
• Syspro experience required
• Strong understanding of retail processes and stock control systems
• Computer literate with strong systems ability
• Strong leadership and team management skills
• Ability to work under pressure in a fast-paced environment
• Strategic thinker with strong operational and planning ability
• Strong personality with the ability to lead and drive performance

Additional Competencies

• Results-driven and commercially minded
• Strong problem-solving and decision-making ability
• Excellent communication and interpersonal skills
• High attention to detail and operational discipline

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.

Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to or register on our website at for consideration for future roles.