Internal Channel Specialist - Durban

Job Purpose This role focuses on building and maintaining strong, value-driven customer relationships while driving sustainable sales growth. You’ll identify new business opportunities, deliver tailored IT solutions, and ensure exceptional customer experience from start to finish.

Key Responsibilities

Manage and grow an existing customer base through strong relationship-building

Own the full customer lifecycle and ensure high satisfaction levels

Handle queries, complaints, and escalations professionally

Drive new business through proactive cold calling

Identify and close sales opportunities to meet targets

Execute upselling and cross-selling strategies

Develop and manage structured sales pipelines

Prepare proposals, pricing, and quotations accurately

Support customers with Statements of Work (SOW) and delivery

Collaborate with internal teams, vendors, and brand partners

Stay updated with IT products, certifications, and industry trends

Minimum Requirements Experience:

5+ years in customer sales/account management

3+ years in a channel sales environment

Proven IT sales experience (hardware, software, enterprise, security)

Strong track record of meeting sales targets

Experience in ICT distribution (advantageous)

Skills&Education:

Matric (essential)

ICT-related qualification (advantageous)

Proficiency in CRM/ERP systems and MS Office

Strong communication, negotiation, and customer service skills

Ability to multitask, prioritise, and work independently

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