Junior Business Analyst, Durban

Our Company is seeking ananalytical individual with an SAP WM&supply chain understanding. The purpose of the BusinessAnalyst is to provide key support to the business and extract maximum value from the informationtechnology platform, specifically its SAP system. Provide second line SAP support and assist thebusiness to implement new projects and system enhancements.

Duties and responsibilities

Assists end users to resolve SAP related issues across the Vector&Rainbow Business.

Resolves calls as logged on service management system within agreed SLA.

Resolve technical SAP issues.

Serves as a liaison between the business and SAP Service Provider.

Attend to all system enhancement requests channeled and draw up functional specificationdocuments according to these requirements.

Serve as a project manager&primary business representative on new business projects requiring ITsystems implementation.

Prepare project plan by engaging all relevant parties.

Conduct user training as required&provide post-implementation support to all end-users.

Identifies CBI opportunities within the IT field.

Quantifies saving&efficiencies related to these opportunities for submission to ApplicationManager.

Implements enhancements as per business project's function.

Assist in defining business processes and preparing business process documentation.

Conducts end user training on existing and new SAP functionality across the Group.

Creates&maintains user training manuals&e-learning material.

Authorize and maintain SAP user profiles:

Communicate with authorizations team to assist with creation&maintenance of user profiles inSAP.

Authorize user access for new and existing users&assist with resolving user profile audit queries.

Conduct regular system compliance audits across the Group.

Report on system non-compliance by users to Applications Manager.

Develop appropriate reports in SAP as requested by the business.

Run reports in the system as required by the business.

Compile/update technical specification for SAP WM within agreed best practices and process.

Configure SAP WM in line with agreed specification.

Troubleshoot interface errors and implement preventative measures.

Qualifications and experince

Degree in Information Technology / BCom.

Minimum of 3-5 years experience within the relevant business function or information technologyenvironment.

Demonstrated success in managing projects relating to superior performance and continuousimprovement.

Valid Code EB drivers' licence.

Experience with managing and integrating warehousing and supply chain with new technologiessuch as Voice, Handheld Scanners, RF units, Handling units.

Excellent end user knowledge in the SAP WM/LE module.

Demonstrated business and system knowledge (preferably within the SAP WM/LE module).

Advanced end user computer skills (MS Office, Project, Visio etc).

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