Agent: Customer Service – Acquisitions, Johannesburg

Responsibilities:
• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product
pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional
manner, in accordance to Trackers quality standards and values
• Selling of value added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status
of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements 

Skills and Competencies:
• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing