Service Project Manager – Lanseria, Johannesburg

A global leader in high-speed equipment manufacturing for the packaging and bottling industry is seeking a Service Project Manager to join their dynamic team based in Lanseria, Johannesburg. This role is instrumental in managing LCS (Lifecycle Services) interventions, ensuring high customer satisfaction, and driving the financial performance of the LCS Service Business Unit.

Key Responsibilities:

• Act as the primary contact for all LCS Service-related matters, ensuring smooth communication with local and international stakeholders.

• Maintain strong, professional relationships with clients, providing support and promoting technical solutions such as spare parts, upgrades, audits, and retrofits.

• Oversee the full lifecycle of LCS projects — from initiation and planning to execution, monitoring, and commercial close-out.

• Ensure timely submission and quality control of technical reports after audits, breakdowns, and overhauls.

• Participate in standby support, root cause analysis, and closure of all breakdown interventions.

• Collaborate with Field Sales and other departments to align on customer strategies and promote LCS offerings.

• Attend customer meetings and proactively address queries regarding spare parts, service support, retrofits, and payment issues.

• Manage claims and reclamations post-handover from new machine project managers.

• Prepare and submit formal minutes for all attended meetings.

• Contribute to technician utilization and revenue generation through the development of new service business opportunities.

• Support skills development through collaboration with Service Managers and Dispatchers.

• Drive personal and professional growth with your line manager.

Requirements:

• National Diploma or Bachelor's Degree in Engineering

• Minimum 4 years' experience in Project Management or Project Engineering

• Experience in technical sales and customer interaction within the packaging or beverage industry

• Proficiency in SAP and MS Office Suite (incl. MS Project)

• Excellent communication and relationship management skills

Preferred Qualifications:

• Technical experience in packaging or beverage sectors

• Working knowledge of the company's product portfolio

• Formal training in project management (e.g., PMP, Diploma in Project Management)