National Operations Manager -International Brands, Johannesburg, South Africa

NATIONAL OPERATIONS MANAGER- International Brands

Specializing in International Luxury Designer Footwear, Handbags & Apparel Brands

Bedfordview - Johannesburg.

 SALARY: R 62 000 Neg (Doe) CTC

Key Responsibilities:

• Full operational accountability for retail stores allocated to the Area.
• Drive sales targets and KPIs, turnover, conversion, ATV, UPT, shrinkage, and stock turn.
• Analyse and distribute daily, weekly, and monthly performance reports.
• Oversee stock control, allocations, replenishment, and regular stock takes.
• Approve staff rosters and manage staffing during peak, unplanned periods.
• Lead, coach, and performance-manage Store Managers and retail teams.
• Partner with HR on recruitment, discipline, and employee relations.
• Address customer complaints and ensure consistent luxury service delivery.
• Ensure compliance with company policies, brand standards, and SOPs.
• Support visual merchandising, aligned to international brand guidelines.
• Liaise with mall management and manage third-party service providers.
• Support new store openings, refits, and national trading periods (Christmas, Easter, Black Friday, Sales)
• Travel extensively to stores nationwide

Requirements:

• Minimum 5 years’ multi-store retail management experience.
• Proven exposure to luxury or premium international brands.
• Strong understanding of South African retail operations and labour legislation.
• Excellent commercial, leadership, and reporting skills.
• All reasonable instructions given by the employee’s superiors.
• Valid driver’s license and willingness to travel nationally.

The role requires strong communication skills, a passion for premium international brands, and the ability to deliver results in a fast-paced environment.

Apply Now ! Lumina Personnel

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