Client Engagement OL Consultant, Johannesburg

Overview:
We are looking for a driven and client-focused Client Engagement Consultant to join a dynamic financial services team. This contract role focuses on engaging existing and new clients, driving product adoption, and identifying upsell opportunities through outbound campaigns.

Key Responsibilities:

• Conduct outbound calls to onboard and engage clients on banking products
• Assist clients with app navigation and product understanding
• Handle client queries via phone, email, and WhatsApp
• Identify and execute upsell opportunities
• Perform retention (conservation) calls to prevent account closures
• Maintain accurate records of all client interactions and campaigns
• Meet service level agreements and quality assurance targets

Requirements:

• Grade 12 (Matric)
• Financial degree (FAIS Accredited qualification)
• Maximum 1-2 years of experience (Please note this is a graduate opportunity)
• Strong communication and administration skills
• Sales-driven with a client-centric mindset

Ideal Candidate:
You are confident on the phone, target-driven, and skilled at building rapport. You thrive in a fast-paced, performance-based environment and enjoy helping clients while identifying sales opportunities.