Customer Experience Agent - 18406, Johannesburg

Role: Customer Experience Agent

Department: Customer Service
Reports To: Director of Customer Service
Location: South Africa - Remote 
Employment Type: Independent Contractor
Schedule: ​​​​​9:00 AM-5:00 PM EST Monday to Friday during training. (Your schedule post-training will vary weekly and you’ll be required to work some weekends)
Compensation: $900/month

What You'll Do

As a Customer Experience Agent, you'll be the first point of contact for inbound customer calls at self-storage facilities. You'll handle everything from answering rental questions to guiding customers through move-ins.

• Answer inbound calls and assist customers with rental rates, move-in processes, payments, and new rental creation
• Handle customer inquiries via phone, email, SMS, and live chat
• Guide customers to their storage units using facility maps and digital tools
• Make informed pricing decisions, including voiding payments and prorating rent
• Use our internal platform Cubby, along with Google Docs and Sheets, to problem-solve and respond accurately
• Proactively retain customers when they consider moving out
• Continuously learn our operations and software to serve customers confidently

What We're Looking For

• 2+ years of customer service experience
• Strong written and verbal English communication skills
• Comfortable working from scripts while personalizing your approach
• Experience with customer support platforms
• Self-motivated and able to work independently in a remote environment

Bonus Points If You Have

• Experience handling high-volume inbound calls
• Familiarity with remote work tools and digital collaboration platforms

What We Offer

• Competitive base compensation ($900/month, based on experience)
• Performance incentives tied to Google Reviews
• 100% remote, work from anywhere

Ready to deliver exceptional customer experiences? Apply now and let's talk!