Validator, Johannesburg

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

About Us

nCino KYC Africa is on a mission to make money laundering impossible. We are a team of curious, committed and passionate individuals who love building extraordinary things while being the best partners our clients will ever have. Our Software as a Service platform and compliance service offerings are being used by a range of accountable institutions globally, from attorney groups and asset managers to foreign exchange firms, and financial advisors - and we are still growing!

We dream big, are unreasonably ambitious and pride ourselves on humble confidence. As a team we are helpful, transparent, authentic, have fun and always give that little bit extra in the pursuit of excellence. Our dynamic environment enables smart, self-driven team players to be themselves and bring their best!

The validations team is a central function within the company, as such you will work alongside the onboarding, account management and support teams. Under the direction of the Validations Team Lead, your job will be to analyze customer documentation accurately and timeously.

As a Validator you will be expected to accurately and timely complete and validate customer’s documentation that are submitted by various financial institutions. This includes following logical chronological steps, completing qualitative checks, capturing document information, and comparing the final set of information.

Essential Job Functions

Accurately review, capture, and validate customer documentation submitted by clients or third-party institutions.

Ensure all required information is correctly extracted and entered into relevant systems or databases.

Conduct qualitative and quantitative checks to assess document authenticity, completeness, and compliance with regulatory standards.

Identify discrepancies, errors, or incomplete information and take appropriate corrective action, including escalation where necessary.

Maintain up-to-date knowledge of document types, regulatory requirements, and validation processes.

Liaise with your team leads and internal teams to resolve documentation queries or discrepancies.

Provide timely and professional feedback to relevant parties to support process efficiency and customer satisfaction.

Adhere to strict confidentiality protocols and ensure data security in handling sensitive customer information.

Consistently meet accuracy, quality, and turnaround time targets in line with operational service levels.

Contribute to process improvement initiatives by identifying inefficiencies or risks within document validation processes.

Support team members by sharing knowledge, best practices, and providing assistance when required.

Maintain detailed and accurate records of all validation activities for audit and compliance purposes.

Minimum Requirements

Educational Requirements:

Matric (Grade 12) and Tertiary Qualification (Bacherlors Degree or Advanced Diploma)

Post-matric qualification (advantageous, especially in Business, Administration, Compliance, or related fields)

6 months - 2 years Data, Administrative, Finance, Compliance industry work experience or equivalent

Technical Skills:

Proven experience in document verification, validation, or data capturing

Strong attention to detail with the ability to identify errors, inconsistencies, and fraudulent documentation

Familiarity with various document types (IDs, proof of address, bank statements, payslips, etc.)

Basic understanding of regulatory and compliance requirements (FICA, AML, KYC, etc.)

Ability to work with document management systems, validation tools, dashboards and reporting systems

Behavioural and Soft Skills:

High level of accuracy and efficiency under pressure

Strong organizational and time management skills

Excellent written and verbal communication skills

Ability to work independently and collaboratively in a fast-paced environment

Professionalism and confidentiality in handling sensitive customer information

Problem-solving skills with a proactive and solution-driven mindset

Customer-focused with a commitment to providing exceptional service

Operational Requirements:

Ability to work full-time with regular, in-person attendance

Willingness to work irregular shifts, or overtime as operationally required

Capability to meet daily, weekly, and monthly processing targets and quality standards