Manager: Branch | Johannesburg | Permanent Management Role

Lead a high-performing logistics branch and take full ownership of operational excellence. This is an opportunity to drive service delivery, cost control, and team performance across a fast‑paced courier and distribution environment.

Our client is seeking an experienced Manager: Branch to oversee the end‑to‑end parcel cycle, ensuring productivity, customer satisfaction, and financial discipline. Whether managing a small, medium, or large branch, you will be responsible for translating strategy into execution, leading people and fleet resources, and maintaining service levels that meet demandingclient expectations.

This role spans operational planning, route optimisation, budget control, governance, compliance, reporting, stakeholder engagement, and people leadership. You will ensure that all branch assets, systems, and outsourced partners are managed effectively while fostering a strong safety and service culture.

Our client is a nationally recognised logistics and courier business with an extensive network and a reputation for operational excellence, reliability, and customer‑focused innovation.

What You’ll Do

Develop and implement the branch operations plan aligned to business strategy

Manage end‑to‐end collections, deliveries, and parcel flow

Monitor branch KPIs and adjust resources to meet service and cost targets

Optimise route planning, fleet utilisation, and labour productivity

Control budgets, cartage costs, overtime, and leave provisions

Ensure compliance with SOPs, contracts, and audit requirements

Build strong relationships with clients, vendors, and internal stakeholders

Lead recruitment, onboarding, performance management, and succession planning

Produce operational, financial, and quality reports for management

Drive continuous improvement and support strategic projects

Maintain high standards of health, safety, and housekeeping

Ensure successful implementation of new client contracts

What You Bring

Grade 12 (Matric)

Relevant qualification in Logistics, Supply Chain Management, or related field preferred

Proven operational leadership experience within courier, transport, or logistics

Experience managing branch operations, fleet, and service delivery

Strong budgeting, cost control, and commercial acumen

Sound knowledge of labour legislation and compliance requirements

Advanced Microsoft Office skills, particularly Excel

Excellent route planning and analytical capability

Strong leadership, coaching, and conflict resolution skills

Ability to work under pressure and make quick, informed decisions

What Success Looks Like

Branch KPIs and customer SLAs are consistently achieved

Costs remain within budget and productivity targets are met

Fleet and labour resources are optimally utilised

Audit findings are minimised and compliance standards are maintained

Employees are engaged, well‑trained, and performance focused

Clients experience reliable, high‑quality service delivery

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