Regional Customer Manager - Life Sciences MEA, Johannesburg

Regional Customer Manager– Life Sciences MEA Manage, control and develop the overall customer engagement of the assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Supportglobal/regional sector initiatives and drive the engagement of both internal and external stakeholders with a clear account development plan.

Responsibilities

Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region

Deliver services and solutions to customer that meet budget, quality and agreed service level

Drive/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs

Drive and manage profitable growth with the assigned customer

Respond and solve customer enquiries/complaints in a timely and responsive manner

Responsible for establishing customer profiles and customer needs

Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit

Work with Product, Key account managers, Bid Management in the region to communicate and align customer account/win plan for RFIs / RFQs

Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence

Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers.

Work with third party service provider like packing company, carriers, truckers or shipping lines for special projects.

Work with other DHL divisions for end‑to‑end supply chain solution design or cross BUs collaboration

Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly.

Coach and work closely with virtual team - Key Account Managers (KAMs) and After Sales Managers (ASMs).

Regular Performance Dialogue with Country KAMs or ASMs

Conduct customer meeting/sales visits (potential&existing) and present company capabilities, value proposition and business fit.

Identify and develop customer sales leads.

Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges.

Develop and/or communicate effective pricing strategies to drive profitable growth and volume

Develop supply chain management solutions meeting customer needs.

Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids.

Effectively drive monthly or quarterly business review with customer

Overall responsible for achieving Customer business targets and KPIs. Drive KPI performance review with customer, together with Products

Identify and drive continuous improvement or value creation opportunities with customer.

Qualifications

5‑7 years of solid experience in the logistics or forwarding industry of which at least 2 years is dealing with major accounts on a regional or global level

Relevant experience in international supply chain especially will be an advantage

Degree holder; relevant post‑graduate qualifications will be an advantage

Computer skill knowledge like Word, Excel, PPT

Benefits

Comprehensive training and development opportunities.

Mentorship from experienced freight forwarding professionals and senior leaders.

Competitive salary

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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