COE (Center of Excellence) Regional Manager, Johannesburg

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COE (Center of Excellence) Regional Manager

This career opportunity is available at Santam for the CoE Regional Manager, who will be based in Parktown, Johannesburg. WHAT WILL YOU DO?

CoE (Center of Excellence) Regional Manager oversees the operations and performance of the CoE team within Santam, focusing on client service and Key performance Indicators. The CoE regional manager is responsible for managing resources, developing strategies, and ensuring regional objectives align with Santam goals.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Strategic Planning: Developing and implementing regional strategies aligned with the overall Santam goals and objectives. • Operational Management: Overseeing day-to-day operations, ensuring efficient resource allocation, and maintaining high standards of performance within the team. • Team Leadership: Managing and mentoring a team of professionals within the region, fostering a collaborative and high-performing environment.• Financial Management: Developing and managing budgets, monitoring financial performance, and ensuring cost-effectiveness within the team. • Stakeholder Management: Building and maintaining relationships with key stakeholders, both internal and external, to support the Santam’s objectives.• Performance Management: Setting performance goals, tracking progress, and implementing corrective actions to ensure the team meets its objectives. • Talent Management: Identifying and developing talent within the team, ensuring a pipeline of skilled professionals. QUALIFICATIONS AND EXPERIENCE

• Business related qualification (NQF Level 7) • Minimum 10 years’ experience in a Management position in the short-term insurance industry and Motor Claims KNOWLEDGE AND SKILLS

• Strategic thinking • Excellent communication&writing skills• Strong relationship, negotiating and networking skills • Ability to influence PERSONAL ATTRIBUTES

• Drives results • Deciding and initiating action • Leading and supervising • Collaborates • Client focus • Flexibility and adaptability • Cultivates innovation • Strategic decision making • Analytical thinking • Influencing/ gaining commitment • Business acumen •Coaching and developmentWHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom toseize every day is worth protecting.People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom! Our recruitment process Onboarding

You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.Our recruitment process Step 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening

Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview

Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment processAssessment

Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.Our recruitment process Onboarding

Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise

Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment processStep 3 Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screening

Step 4 Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interview

Step 5 We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment processAssessment

Step 6 Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7 Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.Our recruitment process Onboarding

Step 8 You made it. Here we ensure we receive all your documents to get you onto our payroll system. TIPS&TRICKS

Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here. Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

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