Airfreight Gateway Controller: Global Ops&Consolidation Lead, Johannesburg

Position AFR Cross Trade Gateway Controller– Johannesburg, South Africa.

Responsibilities

Coordinate the day-to-day operations within the airfreight Gateway

Managing and executing consolidated bookings for local or international moves through the Gateway

Actively drive&manage consolidation program to optimize product profitability&growth

Build relationships within the DGF network to promote the DGF Gateway

Act as primary contact&support network for inquiries related to the Airfreight Gateway

Ensure good relationships on the day-to-day work with carriers and sub-contractors at country level

Ensuring accurate tariffs application on all shipments billings.

Handle customer complaints and enquiries.

Provide high levels of customer service with a sense of urgency.

Assist Airfreight Gateway Manager to meet department targets.

Maintain excellent relationships with suppliers

Responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance

Performs booking and booking optimization according to internal guidelines as defined by Product

Sets, communicates and monitors indicators of consolidation efficiency

Ensures route planning and capacity allocation in country

Supports negotiation of key contracts with carriers

Assist to evaluate airlines and subcontractors operational performances to achieve operation excellence

Escalates local carrier performance issues to Carrier Management when required

React to market changes&environment by helping to redesign product offering

Perform regular process reviews with the Gateway Manager to ensure compliance with company standards&processes

All other tasks that can be relevant to the development and operation execution of the Gateway department

Receive Estimate from Client and Send Estimate to Client and follow-up with customer

Check Quote Shop for rates loaded If no rates available in Quote Shop request rates from origin station

Request SLI from customer if estimate approved

Arrange Quick booking on CW and send request to origin to arrange

Receive booking confirmation from origin station within 48 hour and send to client

Request draft HB from origin, quality check and send to customer for approval, confirm to origin once approved

Request commercial invoice from Customer that must be used for import certificate application ECTN/BSC/CNCA.

Quality Check ETA details provided by origin station with shipping and ETA details and update customer

Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back origin station

Updating Mandatory milestones CW1

Contact customer and assist them with all queries including lanes that are not being handled by DGF ZA.

Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers

Understanding origin and destination rules and regulations for Africa Countries.

Updating SOP for any new requirements for African Countries

Requirements

Extensive knowledge of Air Freight Logistics and Operations

Global Logistics and Geographical knowledge

Strong Communication skills (both written and verbal)

Ability to identify and meet customer needs in a timely, pleasant, and friendly manner

Commercial attitude

Good administration skills

Results driven and attention to details

Computer and Microsoft Office LiterateBasic Financial Acumen (Revenue, Cost, Gross Profit, etc)

Weekend Overtime if required

Must have a Grade 12

Preferable tertiary education including diploma an advantage.

CAT6 DG certificate preferred

Preferred Cargowise experience

Benefits

Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.

Possible further career development

Competitive salary

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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