Contact Management Agent, Johannesburg

Application Period:

Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this could be the perfect fit for you.Key Responsibilities

– Answer incoming calls promptly and professionally. – Log all calls and customer interactions accurately in the system. – Stay informed and up to date on all products and services offered. – Follow internal procedures meticulously to ensure excellent customer service delivery. – Provide relevant updates and feedback to customers when necessary.– At least 3 years’ experience in a support call centre environment. – Working knowledge of Syspro, Salesforce, Asset Force, and ServCraft. – Matric (Grade 12). – Strong communication skills in English (spoken, written, and reading). – Problem-solving abilities and ability to managecustomer expectations..– Team player with strong interpersonal skills. – Should you not hear from FoodServ within 7 days after the closing date of the vacancy, you may assume that your application was unsuccessful. – We are an equal opportunity employer, and all appointments will be made with consideration to ourEmployment Equity Plan.– FoodServ Solutions reserves the right not to fill this vacancy after advertising.

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