IT Technical Support Technician- Alberton, Johannesburg

Location: Alberton Johannesburg Salary: R20,000– R25,000 CTC (Depending on experience) Please note you need a drivers license and your own car. Role Overview: We are seeking a skilled and hands-on IT Technical Support Technician with strong experience across Microsoft environments, networking, and client support. This is a client-facing role requiring both onsite and remote support capabilities, based in Alberton.Minimum Requirements: Minimum 5+ years’ experience in IT Technical Support (MSP experience advantageous) Strong experience in Microsoft 365 administration Solid knowledge of: Windows Server (2016/2019/2022) Active Directory (AD), DNS, DHCP, Group Policy Strong networking knowledge: Switching (VLANs, trunking, STP)Routing (NAT, static routes, basic routing concepts) Firewall exposure (Fortigate, Sophos, MikroTik advantageous) Additional Experience (Highly Recommended): Microsoft 365 Advanced: Exchange Online (mail flow, SPF/DKIM/DMARC) SharePoint&OneDrive administration Teams support and troubleshooting Azure / Entra ID: Azure AD Connect, MFA, Conditional Access Virtualization: Hyper-V and/or VMware Backup Solutions: Veeam / Acronis / cloud backups Networking (Practical): VPN setup (IPSec, SSL VPN) WAN troubleshooting (PPPoE, fibre, LTE failover)VoIP (Advantage): Yeastar / 3CX / SIP troubleshooting Security: Endpoint protection and basic firewall policies RMM&Ticketing Systems: Experience with tools like NinjaOne, Datto, Zoho Desk, etc. Key Responsibilities: Provide remote and onsite support to clients Troubleshoot: Microsoft 365 issues Server&Active Directory issues Network and connectivity problems Configure and maintain: Servers and domain environments Network infrastructure (routers, switches, firewalls) Manage user environments, permissions, and security Perform installations, upgrades, and migrations Work within SLA-driven support environmentsOther Requirements: Valid driver’s license and own reliable vehicle Strong troubleshooting and problem-solving skills Good communication skills (client-facing role) Ability to work independently and under pressure Ideal Candidate Profile: Hands-on and technically strong Comfortable working in a fast-paced support environmentStrong in both Microsoft and networking Able to troubleshoot and resolve issues without constant supervision

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