Restaurant Training Manager, Johannesburg

Restaurant Service Trainer The Capital Hotels, Apartments and Resorts

Location:

South Africa

At The Capital, service is not a department. It is our signature.

We are seeking a highly experienced and professionally qualified Restaurant Service Trainer to elevate our restaurant teams across the group. This is a strategic role for a hospitality professional who combines strong operational expertise with proven training capability. If you are passionate about service excellence, people development and operational consistency, this opportunity is for you.

Role Purpose To design, implement and continuously improve structured restaurant training programmes that drive exceptional guest experiences, operational efficiency and revenue performance across all food and beverage outlets.

Key Responsibilities

Design, deliver and evaluate structured restaurant service training programmes

Standardise and embed service excellence across all properties

Train and coach teams on service standards across fine dining and casual dining environments

Develop guest engagement techniques and service psychology skills

Train teams on upselling and revenue enhancement techniques

Ensure strong menu knowledge and product presentation standards

Coach teams on complaint management and service recovery

Ensure full alignment with company standard operating procedures and compliance requirements

Conduct service audits and performance assessments

Support new restaurant openings and service relaunches

Work closely with operational leadership to identify training needs and performance gaps

Minimum Requirements

Qualified waiter with formal restaurant service training

Proven restaurant operations experience of at least three to five years in a supervisory or management role

Demonstrated training experience in hospitality with a clear track record of developing and mentoring staff

Strong understanding of front of house and back of house operations

Experience in designing, delivering and evaluating structured training programmes

Solid knowledge of service standards, standard operating procedures and compliance requirements

Excellent communication, facilitation and coaching skills

Competencies and Attributes

Strong attention to detail and professional presentation

Confident leadership presence and credibility

Commercial awareness with understanding of restaurant financial drivers

Ability to influence, motivate and develop teams

Genuine passion for service excellence

Focused on measurable improvements in guest satisfaction and operational performance

Why Join The Capital?

Be part of one of South Africa’s leading hospitality brands

Influence service standards across multiple properties

Play a key role in shaping the future of food and beverage excellence

Competitive remuneration aligned with experience

If you are ready to set the benchmark for restaurant service excellence and develop outstanding hospitality teams, we invite you to apply.

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