Specialist, Technical Support, Johannesburg

Business Segment: Personal&Private Banking

Company: Standard Bank of South Africa

Location: ZA, GP, Johannesburg, Simmonds Street

To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area.

To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.

Qualifications Type of Qualification:

Diploma

Field of Study:

Information Technology

Experience Required:

4 - 6 years

Delivery Enablement:

Technology

Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.

Correctly diagnoses, resolves, documents and escalates system incidents through to resolution

Run Critsits sessions for major outages on behalf of Integration team.

Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.

Checking of various log files to ensure continued processing, and proactive error handling.

Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.

Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)

Daily Incident and SLA reporting

As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.

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