Area Manager- Retail Operations Manager, Johannesburg

About the position: Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.

Duties&Responsibilities The company is seeking to employ an Operations Manager based in Lanseria. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Gauteng office with travel expected.

Multi site Management

Manage Retail Standards

Franchisee Relationship Management

Store Audits

Financial Management, Budgeting and driving EBITDA

Build sustainable Strategies per store in your control to improve performance and manage costs effectively

Manage and test service levels in each store, increasing the customer experience

Desired Experience&Qualifications

Matric / Grade 12

A minimum of 5 years Retail or Franchise experience

Fully competent in MS Office packages

Excellent organisational, numeric and administrative skills

Ability to multitask and prioritise effectively whilst working in a stressful environment

Excellent interpersonal skills and ability to communicate at all levels

Well groomed and professional

Ability to maintain confidentiality

Must have a flexible work approach

Must be able to work under pressure

Attention to detail

Analytical skills

Must be able to effectively and professionally deal with clients

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