Product Manager, Johannesburg

Business and Commercial Banking - Card Acceptance

Manage Self: Professional

FAIS Affected Job Purpose The

Product Manager

in a Scaled Agile (SAFe) environment is responsible for defining and delivering customer‑centric solutions at the program level, ensuring alignment between business strategy, customer needs, and Agile Release Train (ART) execution. They act as the voice of the customer and business, owning and driving program backlog (Point of Sale/Compliance/other value streams), roadmap, and valuedelivery across multiple teams.

Why Join Our Team Join a high‑impact team at the forefront of

Card Acceptance within Business and Commercial Banking . This role offers the opportunity to shape customer‑centric, scalable solutions in a SAFe Agile environment while working across diverse stakeholders, including technology, risk, compliance, and commercial teams. You will play a key role in driving meaningful change, influencing strategic outcomes, and delivering value that supports both customerneeds and business objectives in a highly regulated financial services environment.

Job Responsibilities

Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping management information updated.

Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.

Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.

Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process-system- operating procedures.

Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.

Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.

Identify the business issue by observation; analysing management reports and requests from EXCO.

Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.

Set expected performance output by meeting and agreeing with management.

Obtain and secure stakeholder buy‑in to solution by presenting alternative solutions and recommending the best solution.

Manage internal and external stakeholders by regular meetings and agreeing deliverables.

Recognise performance improvements by acknowledgement of business improvements from other stakeholders.

Build trusting relationships with stakeholders by open communication; conducting one‑on‑one meetings and accepting their input.

Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

Identify training courses and career progression for self through input and feedback from management.

Ensure all personal development plan activities are completed within specified timeframe.

Share knowledge and industry trends with team and stakeholders during formal and informal interaction.

Obtain buy‑in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Our Ideal Candidate The ideal candidate is a strategic, delivery‑focused Product Manager who thrives in complex, cross‑functional environments and is passionate about customer value and continuous improvement. You bring strong analytical thinking, the ability to influence without authority, and a proven track record of translating insights into impactful product and process solutions. You are comfortable balancing customer needs with commercial outcomes, simplifying complex concepts, and driving alignment across multiple stakeholders to deliver measurable results.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelor’s degree in

Business, Engineering, Computer Science, Information Systems, Finance , or a related field

Minimum Experience Level

Minimum of

3 years’ experience

in consulting, strategy, product management, business analysis, or information/data analytics environments

Hands‑on experience in

Agile delivery frameworks , with SAFe strongly preferred

Proven experience in

facilitation , stakeholder engagement, and managing cross‑functional teams

Demonstrated ability to

define and write user stories, acceptance criteria , and manage program or product backlogs

Experience in building

compelling business cases

and driving

measurable outcomes

such as revenue growth, adoption, or efficiency gains

Exposure to

system integrations, APIs, data flows, and platform architectures

Experience within

card environments

(card acceptance or issuing) will be advantageous

Proven stakeholder management experience across

Technology, Sales, Commercial, Risk, Compliance, Legal, and Executive teams

Technical / Professional Knowledge

Communication Strategies

Data analysis

Industry trends

Principles of financial management

Relevant regulatory knowledge

Decision‑making process

Cluster Specific Operational Knowledge

Governance, risk and controls

Customer Focus

Decision Making

Facilitating Change

Initiating Action

Technical/Professional Knowledge and Skills

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