General Assistant(External Applications Only), Mbombela

About the role General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirements

Minimum Grade 10 or NQF 3 and one year work‑related experience OR Grade 12 without related work experience

Ability to communicate in English and the dominant language spoken in the geographical area where the position is available

Valid South African ID or work permit

Ability to perform basic calculations accurately

Willingness to work shifts, weekends and public holidays

Ability to work under pressure

Key Performance Areas Customer Service

Advise and assist customers on correct products and queries

Assist with and resolve customer complaints

Merchandising Standards

Bulk stock area to be merchandised safely and according to store layout plan

Ensure your area of responsibility is fully merchandised according to store layout and planograms

Housekeeping

Keep the area free of obstacles, merchandise stock immediately after receipt, and ensure customers can move through aisles safely

Correct shelf price labelling within area of responsibility

Ensure the checklist is completed as required when on duty with canteen and toilet/showers schedule

Safety (OHSA) Requirements

Compliance with safety (OHSA) regulations (e.g., use of safety gear, ensure customer and staff safety) within area of responsibility

Ensure stock in racking and bulk is merchandised safely for customers and colleagues to move safely within the store

Report any discrepancies to the store manager

Manage stock loss

Report damaged stock within area of responsibility to the store manager

Values Integrity

Comply with generally accepted standards in activities related to the position

Keep promises

Create realistic expectations

Be sincere

Handle sensitive information carefully

Show awareness of values and indicate when boundaries are crossed

Accuracy

Effectively handle detailed information and be consistently attentive to details

Work in an orderly fashion

Ensure matters are handled orderly and accurately from start to finish

Prevent mistakes

Invest energy in checking work for mistakes

Client focus

Identify and actively respond to clients' wishes and needs

Deal with clients in a friendly manner

Show involvement in the client's problem

Make clients feel welcome

Approach the client's question with a can‑do mentality

Personal development

Be aware of one's own strengths and weaknesses and consciously work on personal development

Focus on self‑broadening and/or gaining deeper knowledge

Follow relevant training programmes and/or seek opportunities to gain experience

Seek and use opportunities for personal development

Ask for feedback in order to learn

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