Pietermaritzburg - Retail Store Manager

We are seeking an experienced and driven Retail Store Manager to lead a dynamic apparel store. This role is responsible for overseeing daily store operations, driving sales performance, delivering exceptional customer experiences, and leading a high-performing team.

Key Responsibilities:

• Drive store sales to achieve and exceed targets
• Analyse sales reports and implement strategies to improve performance
  
• Monitor KPIs including conversion rates, basket size, and foot traffic
• Execute promotional campaigns and in-store merchandising strategies
• Recruit, train, and develop store staff
• Manage staff performance, including setting targets and conducting reviews
• Create staff schedules and ensure optimal staffing levels
• Foster a positive, motivated, and customer-focused team culture
• Ensure exceptional customer service standards are consistently delivered
  
• Handle customer queries, complaints, and escalations professionally
• Maintain strong product knowledge across all apparel ranges
• Oversee daily store operations, including opening and closing procedures
• Manage stock levels, stock takes, and shrinkage control
• Ensure visual merchandising standards are maintained in line with brand guidelines
• Maintain health & safety and company compliance standards
• Manage stock replenishment and stock rotation
• Ensure accurate stock control and reporting
• Implement visual merchandising plans to maximize product appeal

Personal Attributes:

• Proven experience as a Retail Store Manager (preferably in apparel/fashion)
• Strong sales and commercial acumen
• Excellent leadership and people management skills
• Ability to analyse data and make informed business decisions
• Strong organisational and problem-solving skills
• Customer-centric mindset
• Proficient in retail systems and Microsoft Office

Preference will be given to suitably qualified Employment Equity candidates, in line with the company's Employment Equity plan.