After Sales Manager, Pietermaritzburg

Lead. Innovate. Drive Growth.

An exciting opportunity exists for a dynamic and commercially driven

After Sales Manager

to take ownership of product support operations within a fast-paced, product-focused environment. This is a senior leadership role suited to someone who thrives on

strategy, performance, and delivering exceptional customer service

across dealer and distributor networks.

ROLE OVERVIEW: You will be responsible for leading the full after‑sales function, ensuring service excellence, driving operational efficiency, and supporting business growth across the South African and broader African market.

This role combines

technical expertise, strategic thinking, and strong leadership , with a focus on delivering value to both customers and the business.

KEY RESPONSIBILITIES:

Lead and manage after‑sales operations, ensuring service levels exceed expectations

Develop and implement strategic initiatives to drive growth and efficiency

Manage dealer and distributor networks, ensuring consistent service quality

Oversee warranty processes, reporting, and compliance

Drive training and development initiatives for internal teams and external partners

Analyse market trends, customer performance, and product profitability

Develop pricing strategies and manage product lifecycle processes

Collaborate with sales, service, operations, and marketing teams; lead product launches, training, and market rollout strategies

Ensure product compliance, accuracy, and alignment across systems and platforms

REQUIREMENTS:

Minimum 5 years’ experience in a management role within a technical/product environment

Strong technical understanding (mechanical, electrical, or equipment-based products)

Proven leadership and team management experience

Strong commercial and analytical skills

Excellent communication and stakeholder engagement ability

Advanced Microsoft Office skills (especially Excel)

Valid driver’s licence and willingness to travel

KEY ATTRIBUTES:

Strategic thinker with a hands‑on approach

Results-driven and highly motivated

Strong problem-solving and decision-making ability

High attention to detail and operational excellence

Ability to work in a fast‑paced, evolving environment

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