Delivery Lead / Head of Delivery Operations, Pretoria

Fuel your ambition with a career that moves you forward Delivery Lead / Head of Delivery Operations

Type: Full-time Role: Delivery Lead Reports to: Head of Delivery Primary focus: Customer delivery execution, team coordination, implementation oversight Leadership style: Versatile, motivating, highly structured, customer-capable Role Purpose

The Delivery Lead owns the execution of customer implementations from a delivery management perspective. This role manages the people, plans, priorities, and operating discipline required to deploy CohesionX solutions successfully across multiple customers. It requires someone who can balance customer‑facing confidence with strong internal structure, while understanding both the technical requirements of deployments and the practical realities of delivery execution.Key Responsibilities

Lead the delivery organisation responsible for implementing, configuring, and deploying customer solutions. Manage project managers, technical delivery managers, solution architects, and junior delivery resources so that work is coordinated and visible. Oversee customer‑specific delivery roadmaps and ensure timelines, dependencies, milestones, risks, and actions are actively managed.Assign priorities across the delivery team, rebalance workloads where necessary, and remove blockers that slow implementation progress. Maintain strong administrative control over delivery plans, customer actions, internal action registers, and overall execution status. Engage with customers directly when required to clarify scope, align expectations, resolve issues, or reinforce delivery confidence.Ensure delivery decisions reflect both customer requirements and internal capability constraints. Work closely with engineering and enterprise architecture stakeholders where delivery plans depend on product capability, infrastructure choices, or technical escalation. Create a motivating and accountable team environment in which delivery staff can perform at a high level while remaining structured and customer‑aware.Continuously improve delivery processes, templates, implementation playbooks, and execution discipline as the business scales. Experience&Capability Requirements

Strong delivery or implementation leadership experience in software, SaaS, or technical solutions environments. Ability to understand customer technical requirements sufficiently to manage delivery decisions and trade‑offs with confidence. Experience coordinating multi‑role teams that combine project, technical, and customer‑facing work.Excellent prioritisation and administrative management capability across multiple concurrent customers or projects. Comfort engaging directly with customers and representing the company credibly during delivery discussions. Demonstrated ability to unblock teams, manage ambiguity, and maintain momentum in complex environments.Highly structured approach to planning, follow‑up, documentation, and execution governance. Personal Attributes

Versatile and adaptable. Highly motivating and good with teams. Calm but firm in prioritisation and escalation. Strong customer presence and communication ability. Exceptionally structured and administratively excellent. Success in the Role Looks Like

Customer deployments progress with greater consistency and fewer avoidable delays. Clear ownership of delivery priorities, actions, and roadmaps across accounts. Better coordination between delivery, product, and technical stakeholders. Remuneration

Annual Salary CTC~R80 000.00 to R120 000.00 per month

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