2396 SAP Functional Consultant (Senior), Menlyn

Description

ESSENTIAL SKILLS:

SAP SD Certification
Extensive SAP SD experience
Operations experience (ticket handling, problem, incident management)
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS:

ROLE & RESPONSIBILITIES:

Functional Lead in Operations team
Problem identification and solution proposal
E2E ownership of SD design (across Development and Operations)
Receiving, troubleshooting, resolving and closing complex Operational and Maintenance tickets within defined SLA’s
(Service Level Agreements).
Create and maintain Solution Guides.
Ensure Knowledge Transfer within team
Interaction with clients through meetings, calls and emails
Executing the required changes through configuration
Executing the analysis and resolution of Production Support calls
Interact with consultants across broader team locally and abroad
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc.
Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s).

QUALIFICATIONS/EXPERIENCE:

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Highlights

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