Communications Specialist, Randburg

Responsibilities

Workforce&Internal Messaging

Assist with shaping and delivering strategies that keep teams informed and operationally cohesive

Write and circulate internal updates such as bulletins, leadership notes, intranet articles, and all‑staff emails

Help craft executive messages, organisational announcements, and transformation‑focused communications

Safeguard message consistency between sites and operational units

Contribute to staff engagement activities and awareness campaigns

Manage communication flows during service interruptions or operational shifts

Public&Customer‑Facing Communications

Work alongside marketing to produce and steer external narratives aimed at clients and the wider public

Compose media releases, corporate statements, and public announcements

Own communications concerning timetable changes, disruptions, and emergency scenarios

Maintain a steady brand tone in every customer touchpoint

Collaborate with marketing on campaign content and promotional output

Track audience perception and intervene when communication threats emerge

Content Production

Draft, refine, and quality‑check content across multiple formats according to marketing briefs

Build FAQs, travel or service alerts, and general customer notices

Maintain a non‑social media content schedule that mirrors business imperatives

Ensure all output respects brand rules and regulatory standards

Partner&Stakeholder Liaison

Gather intelligence from teams such as operations, HR, customer service, and IT

Provide communication support to cross‑functional projects when called upon

Aid in maintaining constructive ties with journalists and external communication suppliers

Issues&Disruption Communication

Coordinate the planning and activation of crisis communication protocols

Issue clear, time‑sensitive information when incidents occur (e.g., delays, walkouts, IT failures)

Shape responses to limit reputational harm and preserve client confidence

Performance Tracking&Analysis

Measure the outcomes of communication activities

Monitor staff engagement and public opinion

Deliver periodic reports that translate data into actionable suggestions

Skills&Experience

A bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a parallel discipline

At least four years in a communications position

Working knowledge of email broadcast systems, specifically Everlytic

Proven exposure to both internal and external communication work

First‑rate writing and speaking capabilities

Powerful editing, copy‑checking, and proofing instincts

Ability to distil intricate operational matters into simple language

Crisis management and solution‑oriented thinking

Sound relationship‑building and partnership abilities

Well‑developed planning, organising, and project‑delivery talents

Precision‑focused with the capacity to deliver under time pressure

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