Medical Device Customer Support&Orders Specialist, Randburg

Introduction

The company is looking for a suitably experienced Customer Support Agent to be based in Midrand. Duties&Responsibilities

Area of Responsibility Processing of orders received through Orderwise, Surgicom etc. within the company's Service Level Agreement of 24hours; Liaising with customers telephonically and on email; Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.; Releasing backorders, should it be requested;Sending invoices of consignment orders received to the customer and the Sales Consultant; Replace consignment stock used bycustomer; Action movement of stock when collection/delivery was arranged; Allocating stock for orders; Preparing pro-forma invoices; General administrative duties including regular filing;Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange; Following up on collections and delivery requests; Obtaining the necessary approval for credits to be passed; Credits and re-invoices to be done on the same day; Booking out kits if required;Assisting with afterhours emergency calls if required; Removing consignment items invoiced from QWIX; Investigating errors on QWIX transfers done by Sales Consultants; Checking stock availability for Sales Consultants; Applying transfers on QWIX; Generating quotes; Invoicing Government orders and invoice according to tender pricing;Generating ROE list and submitting ROE’s monthly; Removing and Invoicing items from WIP; C6 Replenishment weekly. Desired Experience&Qualification

Qualifications Grade 12 (Matric) is a minimum requirement; A tertiary qualification would be a definite advantage. Experience required Previous experience in Customer Support of at least 3 years is essential; Experience in a Medical Environment preferable; Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;Proficiency in Syspro; Excellent communication skills (verbal and written) especially in English. Skills and Competencies Strong communication skills; Excellent organisational skills; Good telephone skills; Accuracy is essential; Team player; Ability to work under pressure and meet deadlines;People skills; Professionalism; Energetic, focuses and committed to get the job done to the best of their ability.

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