Operations Manager Administration, Johannesburg

Our client is looking for an experienced Operations Manager: Administration

The successful candidate will lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously

Duties and responsibilities:

Manage internal departmental functions and processes

• Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes
• Manage and monitor

o all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.

o the contributions allocation, reconciliation in line with Section 13C (A)

o Data accuracy and integrity all member categories

o Unclaimed benefits and Evidence of Survival reviews, tracing and verification

o Fund valuation and all audits

• Provide interpretation advice on the application of the Rules of Fund.

Project Management

• Participate in the Fund's overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
• Draft reports as part of the project deliverables.

Provide input to the strategic management of the section

• Contribute ideas for improved service delivery at Management meetings.
• Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section's objectives.
• Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

People Leadership

• Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
• Ensure that all employees are motivated, developed.
• Manage employees' performance and ensure that their individual and collective performance is of the required standard

Financial management

• Forecast annual capital and operational expenses, for the section, in line with corporate policy.
• Manage costs against approved budget, providing meaningful variance analysis reports.
• Investigate methods to contain / reduce costs.

Corporate Governance

• Ensure compliance to procedures and relevant legislation
• Provide detailed, accurate information for internal and external audit purposes within specified deadlines.
• Action audit issues identified within time frames indicated.

REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

• Relevant Bachelor's Degree. Registered with professional bodies - where applicable
• At least 6 years job-related experience (preferably in a pension administration managerial role), which should include at least 2 years' experience in a management role.
• Analytical with strong planning and administrative skills
• Working knowledge of Pension Fund Rules
• Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
• Excellent understanding of Benefit administration and Member Data Management
• Knowledge of Law - Section 37 (C) allocation of death benefit lump sums

Should you meet the above requirements, please upload your CV to our website . [CVS VIA EMAIL WILL NOT BE CONSIDERED]

All suitably qualified candidates are encouraged to apply and will be considered. Our client applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements.

Shortlisted candidates will be required to go through background screening and assessments.