Head of Account Management, Roodepoort

Our client is a rapidly growing South African fintech business operating at the intersection of payments, education, and digital financial services. Their platform enables seamless payment experiences for schools, parents, and learners while helping institutions modernise how they manage collections and engagement.

As the business continues to scale nationally, they are looking for a commercially strong and relationship-driven National Head of Account Management to lead and evolve their customer growth and retention function.

Job Description:

This is a senior leadership role focused on driving retention, expansion revenue, customer engagement, and operational excellence across a national client portfolio. The successful candidate will play a critical role in ensuring clients continue to see long-term value while building a high-performing account management capability that can scale with the business.

Your daily adventures include:

Own and execute the national account management strategy across multiple client segments and regions

Build and maintain trusted relationships with senior stakeholders across key accounts

Drive client retention, renewals, upselling, and cross-selling opportunities across the existing customer base

Develop strategic account plans for high-value and enterprise clients

Act as a senior escalation point for complex or high-priority client matters

Commercial Growth&Revenue Expansion

Identify and convert growth opportunities within existing accounts into measurable commercial outcomes

Partner closely with Sales teams to ensure seamless onboarding and account transition processes

Monitor and optimise account performance against retention, engagement, and revenue targets

Drive customer expansion initiatives aligned to broader business growth objectives

CRM, Reporting&Operational Excellence

Own CRM discipline, pipeline visibility, and account data integrity across the function

Ensure consistent tracking of customer activity, risks, opportunities, and engagement metrics

Deliver reporting and forecasting insights to leadership teams on account health and commercial performance

Implement scalable processes and frameworks to improve operational efficiency within the function

Team Leadership&Capability Building

Lead, mentor, and develop a national account management team

Establish clear KPIs, accountability measures, and performance standards

Design and refine team structures as the business scales

Support talent development, succession planning, and team growth initiatives

Incentives&Performance Management

Develop and optimise incentive structures aligned to retention, growth, and customer value outcomes

Use data and performance insights to continuously improve team effectivenessFoster a high-performance culture focused on ownership, accountability, and customer success

Cross-Functional Collaboration

Partner closely with Product, Engineering, Support, and Operations teams to improve customer experience

Act as the internal voice of the customer while balancing commercial priorities

Surface customer insights and feedback to help inform product and roadmap decisions

Ensure strong alignment between Account Management and broader business functions

Requirements What it takes to succeed:

Proven experience in Account Management, Customer Success, Relationship Management, or Commercial Growth roles

Strong track record of managing and growing B2B client portfolios

Demonstrated experience leading and scaling high-performing teams

Hands-on experience working with CRM platforms, reporting tools, and pipeline management

Experience building or managing commercial incentive structures

Strong commercial acumen with the ability to drive revenue growth through relationship-led engagement

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