Senior Administrator, Sandton

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Retirement Fund Administrator , you will play a critical role in managing and maintaining retirement fund operations. This includes processing claims, reconciling contributions, and ensuring compliance with regulatory requirements. You’ll work closely with clients, consultants, and internal teams to deliver accurate, timely, and efficient service while upholding Alexander Forbes’ values and commitment to

Treating Customers Fairly (TCF) .

This position requires strong attention to detail, problem-solving skills, and the ability to work independently while contributing to team success.

Experience

Minimum 3 years’ experience in retirement fund administration

In-depth understanding of Claims and Billing Reconciliation

Proven ability to manage fund allocations and eliminate PI claims

Experience maintaining expenses within branch standards

Key Responsibilities

Monthly contribution reconciliations for Pension&Provident Funds

Maintenance of member data and Section 13(a) reporting

Processing and authorizing various claims, including bulk transfers

Checking housing loans against provider schedules

Preparing monthly client reports and administration reports

Managing transfer documents and allocations

Identifying fund changes and updating documents (rates, fees, expenses)

Preparing year-end financial information

Clearing emails and queries daily

Peer review of allocated tasks

Embracing and implementing TCF principles

Qualifications

Grade 12 (Matric)

Retirement fund qualification (completed or in progress) or equivalent

Familiarity with AF business systems (AF Online, AF Connect, Khanya)– advantageous

Strong organisational, administrative, and analytical skills.

Initiative and good time management/planning abilities.

Excellent written and verbal communication skills.

Accuracy and attention to detail.

Self-motivation and a positive attitude.

Team player, eager to assist colleagues and clients.

Commitment to providing professional, high-quality customer service.

Why Join Alexforbes? At Alexforbes, we don’t just offer jobs – we build careers. Here’s what makes us stand out:

Growth&Development

Bursary and Leadership Development Programmes to help you grow professionally.

E-Learning Forums and continuous learning opportunities.

Financial Planning Support tailored for staff.

Rewarding Performance

Total Rewards Package: Competitive short- and long-term incentives.

Power Of One: Monetary recognition for outstanding performance.

Lead Incentives&Referral Bonuses for helping us grow our talent pool.

Retirement Fund Contributions starting at 13% of CTC.

Group Risk Cover: Funeral, Dread Disease, and Life Insurance.

Medical&Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance

Flexible Ways of Work: Hybrid work model to suit your lifestyle.

Connectivity Benefit: Wi‑Fi allowance.

Employee Wellness&Assistance Programmes to support your wellbeing.

My Savings Account to help you plan for the future.

Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company.

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Administrative, Writing/Editing, and Management. Industries: Financial Services, Insurance and Employee Benefit Funds, and Investment Management.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that’s shaping the future of financial services.

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