Panelshop Receptionist, Sandton
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Sandton, South Africa -
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Key performance area:
1.Front line customer service
- Timely and professional answering of the switchboard.
- Immediate acknowledgement of walk in customers.
- Handling queries if possible, alternatively directing queries to relevant department/ individual.
- Emailing messages to relevant staff member immediately.
- Take snapshot of online system and forward to CSA, escalate if no response within 30 minutes.
- Escalate other problems to Management as soon as they are identified.
- Suggest improvements to current processes to improve customer service.
- Assist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA’s are busy.
- Schedule and manage Branch drivers on drivers group chat, and ensure completion of all tasks prior to leaving at the end of the day.
- Ensure you are dressed according to the uniform policy.
2.Bookings
- Confirm bookings 1 day in advance.
- Fellow up once authorisations is received to book in vehicles.
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Company nameBluespec Holdings -
Job positionPanelshop Receptionist
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Panelshop Receptionist has been posted in the Sandton Administrative & Support category on Locanto.
If you’re still wanting to browse, there is so much to explore in the Administrative & Support category! Take a look at the ads Operation and Experience Lead for Daily Perks Café and NY Slice, Parkhurst, SAICA Clerk, Houghton Estate and Property Administrator – Retail Portfolio in Sandton to discover more of what you’re looking for. In total, we have 7 ads in Administrative & Support in Sandton on Locanto classifieds.
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